Shipping policy

Effective Date: October 28, 2026

At Sevarius, we are committed to delivering a reliable, transparent, and seamless shipping experience for every order. This Shipping Policy details our order processing schedules, available shipping options, estimated delivery times, order tracking procedures, international shipping guidelines, and other important fulfillment information.

We currently offer shipping across the United States and to select international locations.

1. Order Processing & Tracking

  • Processing Time: Orders are processed within 1 to 3 business days following successful payment confirmation.

  • Business Days: Operations run Monday through Friday, excluding weekends and official public holidays.

  • Tracking Assignment: A tracking number is generated and assigned within 1 to 3 business days once your order is processed and dispatched.

  • Notification: As soon as tracking is available, you will receive a shipment confirmation email featuring your direct tracking number and tracking link.

  • Activation: Please allow time for the shipping carrier to scan your parcel and update the tracking status in their system.

2. Shipping Destinations

Sevarius currently delivers to the following regions:

  • United States: We ship to valid physical addresses across the U.S. covered by our shipping partners.

  • International Destinations: Selected international countries include:

    • Australia

    • Canada

    • United Kingdom

    • Select European nations

Note: Delivery availability is subject to change based on carrier coverage, local regulations, customs requirements, and product import rules. Destination choices not listed at checkout are currently unsupported.

3. United States Shipping Options

Shipping Method Estimated Delivery Time Shipping Cost
Economy Shipping 5–10 business days Free
Standard Shipping 3–5 business days $14.99

  • Economy Shipping: Free of charge on eligible U.S. orders, delivering within 5 to 10 business days after order processing.

  • Standard Shipping: Available for $14.99, delivering within 3 to 5 business days after processing. Recommended for faster delivery.

4. International Shipping Options

Shipping Method Estimated Delivery Time Shipping Cost
Economy International Shipping 15–20 business days Free
Standard International Shipping 8–16 business days $19.99

International delivery windows are estimates. Final delivery speed depends on the destination country, local postal services, customs checks, weather conditions, and seasonal volume. All fees are listed in U.S. Dollars (USD) unless specified otherwise at checkout.

5. Delivery Estimates & Timelines

  • All listed delivery windows refer to business days and take effect after order processing is complete.

  • Estimated times exclude weekends and national holidays.

  • International shipments may require extra time due to local customs inspections and clearance procedures.

6. Order Tracking

Every shipment sent by Sevarius comes with tracking visibility.

  • Your tracking link will be delivered via email within 1 to 3 business days of shipment.

  • Use the provided link in your confirmation email to check real-time updates.

  • If status details do not appear immediately, please allow up to 24–48 hours for the carrier's initial scan to reflect online.

7. Shipping Delays

While Sevarius works hard to meet all estimated timelines, delivery dates are approximations and cannot be guaranteed. Potential causes for delay include:

  • Severe weather or natural disruptions

  • Carrier operational backlogs

  • Customs holds, duties processing, or inspections

  • High-volume peak or holiday seasons

  • Incomplete or inaccurate delivery addresses

  • Regional access or delivery restrictions

If your package is significantly delayed beyond the estimated timeframe, please reach out to our customer support team with your order number and tracking details for assistance.

8. Customs, Duties & Import Charges

  • International parcels may incur import taxes, VAT, customs duties, or brokerage charges imposed by the destination country.

  • These charges are established by local authorities and are the sole responsibility of the recipient unless indicated otherwise at checkout.

  • Sevarius has no influence over these extra charges and cannot predict their exact amounts.

9. Delivery Address Accuracy

Customers must ensure that their shipping address is accurate and complete at checkout. Please carefully verify your:

  • Full recipient name

  • Street address and apartment/unit/suite number

  • City, State/Province, and ZIP/Postal Code

  • Country

Sevarius is not liable for failed or delayed deliveries resulting from incorrect or missing address details provided by the purchaser. If a shipment is returned to us due to an invalid or undeliverable address, reshipment fees may apply.

10. Lost, Missing, or Damaged Shipments

Missing or Lost Parcels

If tracking confirms delivery but you cannot locate your order, please:

  1. Check with housemates, family members, or neighbors.

  2. Check with property managers, front desks, or mailrooms.

  3. Contact the local carrier directly.

If the item remains missing, contact Sevarius Support with your order number so we can help initiate an investigation.

Damaged Deliveries

If your items arrive damaged, please notify us promptly. To expedite a solution, please provide:

  • Your order number

  • Clear photos of the damaged product(s)

  • Clear photos of the outer shipping box and packaging materials

  • A short description of the damage

Please retain all original shipping materials until your claim is resolved. For additional information, please refer to our Return & Refund Policy.

11. Shipping Fee Refunds

  • Shipping charges are non-refundable once an order has been processed or dispatched, except where mandated by law or approved under specific policy exceptions.

  • If a delivery is returned due to address error, carrier refusal, or failure to retrieve the package, initial shipping costs will not be refunded.

  • All refunds are subject to our Return & Refund Policy.

12. Regional & Product Restrictions

Certain items may be restricted from delivery to specific countries or locations due to:

  • Carrier handling policies

  • Import laws or local statutory regulations

  • Safety and material handling guidelines

If we are unable to complete shipment to your address due to restrictions, we will notify you promptly and issue a full refund where applicable.

13. Contact Customer Support

For any questions regarding shipping options, order status, or delivery tracking, please reach out to our team:

Sevarius Support Team

Please include your order number in all correspondence to help us resolve your query as quickly as possible.